Refund policy

SinfinateĀ is committed to our customer satisfaction. Since all of our products are custom-made and cannot be resold, we do not accept returns unless the issue is due to a material defect or shipping damage.

If you receive a defective or damaged item, please notify us within 30 days of order receipt, and we will issue a refund or replacement.Ā 

For returns due to material defects or shipping issues, Sinfinate will cover the return freight expense.

Return Charge

SinfinateĀ will cover the return shipping fees if:

  1. Your item has a manufacturing defect in its materials or workmanship.
  2. Your item has been damaged in transit.
  3. You received the wrong item.
  4. Your item was lost in transit.

Customers need toĀ cover the return shipping fees if:

  1. You don't like the item after receipt of it.
  2. You no longer need the item after receipt of it.
  3. Your order was misplaced due toĀ incorrect information provided by the customerĀ (e.g. Incorrect address, product size, color, and style).

Refund Policy

Once your return parcel is received, we will immediately initiate a refund if the product is in the original packaging and saleable condition. It will usually take up to 3 business days to examine the returned products and another 2 to 5 business days to process your refund.

If you pay with a credit or debit card, the refund will directly go back to your issuing bank. The posted refund time on your account may vary according to your bank.

For the product damages, such as the tabletop and metal frame scratches, hard-to-clean dirt, and peel-off paint, we will charge a certain amount for compensation and will notify you by email at the same time.

Damaged or Missing Shipment

We carefully inspected all our products before shipping. But It is still essential to check your product thoroughly before accepting and signing for your package. Packaging that appears in good condition does not guarantee no ā€œhiddenā€ or concealed damage. If you notice any product damage during your inspection, please immediately contact our customer service department and fill in the claim within seven days after receipt.

  • Report any missing or damage promptly to the SinfinateĀ team on the Contact Us page.
  • Please inform us within seven days after receiving your package.
  • Please keep all original packaging in the first receiving 30 days in case of return.
  • Please let us know immediately if your order does not arrive within the delivery time. We will not be responsible for late claims filed after the delivery period for more than seven days.

Defective or Error in Merchandise

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

If you receive a defective or wrong product upon delivery and itā€™s not due to shipping damages, please contact our customer service. Disclaimer: SinfinateĀ reserves the right to deny returns on third-party items as SinfinateĀ has no control of its return policy. SinfinateĀ can assist in the return process, but we cannot guarantee your payment refund on third-party products.

You can always contact us for any return questions at support@sinfinate.com.