1. Before Order

How much does shipping cost?

We offer FREE SHIPPING on all orders that ship to the lower 48 U.S. states. For more information on our shipping policy.

When will my order be shipped?

Most of our in-stock orders ship in 2-3 business days.

How long does it take to ship and can it be expedited?

Delivery time within the United States is 5-8 days. Due to COVID-19, shipping times may vary.

Where will my items ship from?

We ship items from warehouses in the United States.

Which areas are covered by logistics？Which areas do you support for delivery?

We only ship to the 48 contiguous states. We currently do not ship to Hawaii, Alaska, Puerto Rico, or Guam. We also do not ship to FPO, APO, or PO Boxes.

Will my order be delivered in multiple parcels?

Multiple items under the same order may be shipped in multiple parcels from different warehouses. In addition, standing desks such as Aeris and Brasa which support personalisation will be divided into two packages shipping to you. (one is for desktop, the other is for the desk frame).

Can you request a vacation hold or customize my delivery?

Please leave a note when you place your order.

Does my order go by courier or freight? Which carriers are available?

We offer FREE shipping via UPS/USPS/FedEx to the Contiguous United States for most products.

Are you offering discounts?

We run occasional promotions and during the holiday season you can save even more on our reasonable every day prices.

Can I make a bulk purchase? Can you offer bulk purchase discounts?

If you would like to make a bulk purchase and receive special savings, please email support@sinfinate.com for a bespoke quote.

2. After Order

Can I cancel my order? How to cancel an order?(non-receipt of goods/temporary reversal)

In any case, you want to cancel your order, you need to inform us via support@sinfinate.com of your decision to cancel it.See our Refund Policy page for more information on order returns and cancellations.

How to modify an order? ——Modify address/phone/add note information, etc.

If you would like to change your order details please contact us via support@sinfinate.com as soon as possible before the delivery starts.

How to check order shipping status?

We will automatically send you an email notification when an order is fulfilled and when the fulfilled order’s tracking number is updated. You can check the status of your order by clicking "View your order" in the email or by using the tracking number in the email to check the website of the corresponding carrier.

My item arrived damaged, what should I do?

We'll be happy to resolve any problems you might have . Please contact us via support@sinfinate.com and we will respond within 24 hours.

I have not received the item long after it was shipped, what should I do?

We'll be happy to resolve any problems you might have . Please contact us via support@sinfinate.com and we will respond within 24 hours.

I received an incorrect item, what should I do?

We'll be happy to resolve any problems you might have . Please contact us via support@sinfinate.com and we will respond within 24 hours.

Can I return my purchase?

You are eligible to return any item within 30 days of receipt.Please notify us within 30 days of order receipt, and we will issue a refund for all returnable products.

See our Refund Policy page for more information on order returns and cancellations.

How to initiate a return？

To initiate a return, please contact us via support@sinfinate.com and describe your request in detail, including the return reason, along with your order number. For defective, incorrect, or not as described item, please send us clear pictures or videos to prove it.See our Refund Policy page for more information on order returns and cancellations.

What is not returnable?

Please note that items must be returned in their original packaging, unopened and unassembled, to be eligible for a product refund.See our Refund Policy page for more information on order returns and cancellations.